Can I return my online order for free?
Returning items by mail is for own costs. If an item does not meet your expectations, you must return the item within 14 (calendar) days of receipt, provided unworn, undamaged and in the original packaging. Follow the instructions on the return form, which is included with your order. Enclose the return form with your return. Returns without return form or which have not been registered before shipment, will not be processed. In addition, you are solely responsible for registering your return shipment and for returning the goods within 14 days.
You can return items for free in one of our stores in Maastricht. We keep the date that the package was delivered at the delivery address as the receipt date.
Can I exchange an online order?
If you want to exchange an item, please return the item in question and place a new order in our webshop for the item you want.
*MONFRANCE shoes reserves the right to charge shipping costst for customers who frequently return orders. Returning your order is at your own risk.
You can return items for free in one of our stores in Maastricht. We keep the date that the package was delivered at the delivery address as the receipt date.
Can I exchange an online order?
If you want to exchange an item, please return the item in question and place a new order in our webshop for the item you want.
*MONFRANCE shoes reserves the right to charge shipping costst for customers who frequently return orders. Returning your order is at your own risk.