Tax free shopping in our stores

Are you residing in a country outside the European Union? If so, did you know that you do not have to pay value added tax (VAT) on the goods you buy during your holiday or business trip to the Netherlands?

In most cases you need to pay 21% VAT (turnover tax) on all the goods you purchase in the Netherlands. The terms and conditions for tax free shopping in the Netherlands are as follows:
  • You reside in a country that is not a member of the European Union;
  • The purchased goods need to be taken home (outside the EU) within three months;
  • The total amount of your purchased goods must be at least EUR 50,- (previously EUR 136,-).

Procedure if you have a European bank account number
You have made a purchase in one of our stores and have received a purchase receipt stating the VAT;

Step 1
You take the receipt(s) of MONFRANCE with you to the airport or the border and have it stamped by customs.
Customs will stamp your purchase receipts after your identity document has been checked and they have confirmed that you live outside the European Union and are therefore making your purchases. Most people leave the European Union by plane, but if you leave the European Union by car, you can also stop at the customs at the border to have the purchase receipts stamped.

Step 2
You send the stamped purchase receipts in a sealed envelope to us:
MONFRANCE schoenmode
Financial Administration
Watermolen 41
6229 PM Maastricht
Netherlands

IMPORTANT NOTE!
We also need the following information to handle everything correctly:
- copy of your passport;
- a letter/cover letter stating that you live outside the European Union and stating your address abroad;
- a European bank account number to which we can transfer the money (NO credit card).

Remember to include these documents/items in the sealed envelope.

Procedure if you do NOT have a European bank account number
You have made a purchase in one of our stores and have received a purchase receipt with the VAT on it.
You can now further arrange the VAT refund via our partner vatfree.com!
For the exact procedure and most recent information, please refer to: https://www.vatfree.com/how-to-get-a-refund

Procedure briefly explained:
1. Take the purchase receipt to customs.
2. Have the purchase receipt stamped.
3. Upload a photo of the purchase receipt via www.vatfree.com or via the vat free app!
4. VatFree ensures that you get the correct amount refunded to your bank account!


For more and further information on tax free shopping in the Netherlands we would like to refer you to the website of VATfree (www.vatfree.com) and/or the the Dutch customs (www.douane.nl).

Note: No rights can be derived from the information stated above. MONFRANCE schoenmode B.V. is not responsible for the accuracy of the information above and will therefore not accept any responsibility for any consequences arising nor which have been caused by the information above.