Can I return my order in one of the stores?

It is only possible to return in one of our stores in Maastricht during the week. This must be done within 14 (calendar) days of receipt, provided that the item is unworn and undamaged and in the original packaging. To do this, follow the instructions on the return form that you received with your order and which you should add to your return shipment.

Keep in mind that the return will be handled by the webshop. This means that you will not get a refund in the store. The webshop will credit the purchase amount to the account you have paid with as soon as possible.

* Returning in one of our stores is not possible due to the lockdown. We want to offer you the service of returning at our webshop location in Maastricht. Do you want to use this service? Please send an email to webshop@monfranceschoenmode.nl to make an appointment.