How do I take good care of my shoes and boots?

If you want to enjoy your shoes as long as possible, we advice you to make them last longer by applying the following instructions:

  • To keep your shoes in good condition and shape we recommend you use cedar shoe trees. Cedar wood has the ability to take the moisture out of the shoe and slays mold and bacteria. Cedar also has a fresh scent. You will find luxurious adjustable cedar shoe trees in our online shop (and in our shops);

  • Leather is a natural product. It is a misconception that expensive shoes are by definition stronger or better. The used materials are more comfortable, more beautiful, but also more vulnerable. Small differences in colour and imperfections confirm the natural quality of the product. Taking good care of your shoes is important to make them last longer;

  • Always spray your shoes completely with a water-repellent spray before first use. Make sure the spray is suitable for your shoes. Repeat the spraying regularly;

  • You can never clean your shoes too often, however you can apply the shoe polish too thick. Make sure the shoes are dry and clean before you start polishing them. Coloured shoes must be maintained with a tailored care product in the right colour. Apply the shoe polish on the shoes and leave them for a couple of hours before brushing them. This way the leather will absorb the cream polish;

  • Suede and nubuck (sanded leather) must be taken care of with a velvet or nubuck block or special brush and then always be impregnated with a spray (never a cream) to keep the leather from absorbing dirt and water;

  • Only rubber boots are waterproof. Leather shoes stay water-repellent if you take good care of them;

  • Regularly switching between shoes enhances their lifespan. Let the shoes rest for a day, preferably with a shoe stretcher, after you have worn them. This way the moisture absorbed by the shoe gets a chance to evaporate;

  • Do not let shoes that have gotten wet due to snow or rain dry near a heater or radiator. Instead let them dry at room temperature, preferably with a shoe tree. Heat makes the leather expand which causes it to burst;

  • Patent leather is particularly sensitive to sharp changes in temperature. Taking care of the leather with special patent leather mouse prevents cracking of the leather. Nevertheless, patent leather is not included in the guarantee policy;

  • Never rinse your shoes in a washing machine. This can cause them to smear and it dissolves the glue;

  • New leather soles are slippery. Before wearing you can roughen them up with sand paper. Be careful with leather and plastic soles when walking on (wet) slippery floors like marble floors. Crepe soles are not stiff but slippery when walking on snow and ice;

  • Aggravating or stiffening the outsole by applying an additional sole, reduces the flexibility of the sole and imposes requirements on the upper part of the shoe. The upper part of the shoe may break due to the appliance of an additional sole. In that case, no guarantee can be given;

  • Worn out soles do not signify the need to throw away your shoes. In many cases a shoemaker can expertly repair them. Once shoes have been provided with a new sole they are no longer included in the guarantee policy;

  • Shoe fasteners (laces, buckles) should be loosened when putting on and taking off shoes. Avoid a broken zipper by always zipping carefully. No guarantee can be given on zippers and laces. To avoid roughness of the zipper you can spray the zipper with a special spray. The use of shoe trees extends the lifespan of your shoes and prevents tearing and deformation of the heel reinforcement;

  • Caution is required when wearing shoes decorated with sequins, rhinestones and other applications since they are not included in the guarantee policy;

  • Textile, linen and artificial silk are no leather materials. These materials have different qualities and are therefore not included in the guarantee policy;

  • All the materials may emit color when they come in contact with body heat or moisture. This may vary per person. Keep this in mind when wearing the shoes for example, on bright clothing. We cannot accept responsibility for the consequences;

  • Caution is advised when wearing shoes with sleek, thin and high heels. They can easily get stuck between stones and escalators. Ankle sprains and breaking heels are part of the risks of wearing these shoes. Unfortunately, we cannot vouch for the consequences. 

Finally: wear shoes and boots as they are intended. Leather is a natural product and shoes are made in a complicated process, largely by hand. Despite internal controls during and after manufacturing the shoe, flaws can sometimes be overseen. In many cases, a flaw can be resolved quickly; sometimes it takes a little longer.

Always notify us by completing the contact form before returning the shoes or boots. We will then indicate how to act so that the problem can be resolved quickly.