Can I return my order?

If an item does not meet your expectations, you may return the item within 14 (calendar) days of receipt, provided unworn, undamaged and in the original packaging. Enclose the return form, which you received with your order, with your return. You are solely responsible for returning the goods within 14 days.

Am I responsible for the costs of the return?
You can return your parcel on own costs by mail or deliver your parcel in one of our stores in Maastricht. Please note that returning in our stores is only possible from Monday to Friday and is free of charge. 

Returning by mail:
Please make sure you take the parcel to a post office within 3 days. The post office servant will add a barcode to your parcel following a 3S-code. This code allows you to track your parcel.
Returning your order is at own risk. We are not responsible for lost or damaged returns. We recommend you keep your return shipment receipt in case your parcel might accidentally be lost or damaged. You can then use this shipping receipt to file your complaint at PostNL/Bpost/DPD. Unfortunately, we cannot act as a mediator.

Returning in one of our stores:
- Register your return via or fill in the contact form;
- Fill in the return form and add it to your order. Without a return form the store employee cannot accept your return shipment;
- Then package the items in the original shipping box;
- Return your package after a return notification within 3 working days on presentation of your invoice in one of our stores in Maastricht.
Please note, this is only possible during the week. No returns are accepted on weekends!
The return shipment will be handled by the webshop. This means that you will not get money back in the store. The webshop credits the purchase amount as soon as possible.
You cannot exchange your online order in the store. If you want a different color, size or model, this purchase can be settled in the store or re-ordered in our webshop.

When will I be refunded?
As soon as we have received your return, it will be checked. After this, will refund the purchase amount within two working days. Has the parcel not been shipped within 3 days after registration, has the return form not been enclosed, or does your purchase appear not to be in the same condition as it was when we sent it to you, we will not be able to process your return.
*MONFRANCE shoes reserves the right to charge shipping costst for customers who frequently return orders. Returning your order is at your own risk.